pCon solutions – Technical requests – pCon solutions

Technical requests

If you need technical support for one of our pCon solutions, we are happy to help – whether with software errors, updates, opening files, or other issues.

Please review the following resources before submitting your request:

Video-Tutorials

Download center

[EGR-DE] Contact Form - Technical Requests - EN

Please tell us about your problem.

With which application are you experiencing issues ?

Other applications

The pCon.planner FAQ & online help page may address your question. Please review it prior to submitting your request.

Did the pCon.planner resources help you get your answers?

FAQ

Online help

The pCon.basket online help page may address your question. Please review it prior to submitting your request.

Did the pCon.basket online help provide the answers you needed?

Online help

Contact details

Name

I am

Country

Company name

pCon.login organization number (if applicable)

Find your organization number in the user portal

Phone/Mobile

Call-back requested?

Yes

Issue description

Reason for contact

pCon.planner version

pCon.planner web version

pCon.basket version

Application version number

Operating system

For web applications – Which browser and version?

Explain the issue

If you selected “Malfunction Inquiry”, please complete the additional questions below.

Since when exactly has this behavior occurred?

Does the issue occur every time?

Does it only occur with a specific plan?

Urgency level

Error details

Attach screenshots (PNG, JPEG, GIF) or other files such as documents, PDFs, project files, log files, or videos

File Upload

Choose File

I have read and agree to the Terms and Conditions and Privacy Policy .

* All fields marked with * are mandatory.

<< Back to pCon-solutions